top of page

Privacy Policy

FalPool LLC (“FalPool,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and whether we share it with any third parties.

Effective Date: August 29, 2025

​

If you have any questions or concerns about this privacy policy or your data, please contact us at info@falpool.com or (407) 926-0201

 

1. Information We Collect

We may collect the following types of information when you interact with FalPool’s services (pool cleaning, repairs, remodels, construction, or online forms):

  • Personal Information You Provide:
     

    • Name, phone number, email address, service address, billing address, and payment details.
       

    • Information you provide when requesting a quote, scheduling service, or contacting us.
       

  • Automatically Collected Information:
     

    • IP address, browser type, device identifiers, and browsing activity on our website.
       

    • This helps us improve site performance, troubleshoot issues, and enhance user experience.
       

  • Optional Opt-In Information:
     

    • Marketing preferences, review requests, or surveys that you voluntarily provide.
       

    • We do not share opt-in information with any third parties.
       

 

2. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality and user experience.
     

  • Remember your preferences (such as service location or contact details you previously entered).
     

  • Measure website performance, traffic, and analytics through tools like Google Analytics.
     

  • Deliver relevant advertising to users who have visited our site (remarketing).
     

You can adjust cookie settings through your browser. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect some website functionality.

 

3. How We Use Your Information

We use collected information to:

  • Provide, schedule, and complete pool services.
     

  • Process invoices and payments securely.
     

  • Respond to inquiries and customer support requests.
     

  • Send service updates, reminders, or marketing messages (only if you opt in).
     

  • Improve our website, services, and customer experience.
     

 

4. Data Sharing

  • Customer data is not shared with third parties for promotional or marketing purposes.
     

  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy specifically excludes mobile opt-in data.
     

  • We may share certain information only when necessary for service operations, such as with payment processors (e.g., Stripe) or communication tools (e.g., Google services), but never for advertising or promotional use.
     

 

5. Messaging Terms & Conditions

By providing your phone number and agreeing to receive texts, you consent to receive SMS messages from FalPool at (407) 926-0201 regarding:

  • Account notifications
     

  • Customer care
     

  • Delivery notifications
     

  • Marketing and promotions (if opted in)

​

  • Consent is not a condition of purchase.

​

  • Message frequency may vary.
     

  • Standard message & data rates may apply.

​

Opt-Out Instructions
​

  • You may reply STOP at any time to unsubscribe or HELP for assistance.

​

  • You may also contact us directly at (407) 926-0201 or info@falpool.com for support.

​

  • Mobile opt-in information is never shared with third parties.

 

6. Data Security Measures

  • We implement reasonable measures (encryption, access restrictions, and secure payment gateways) to protect your personal information. However, no method of transmission or storage is 100% secure.

  • We implement strict security measures and access controls to ensure that customer data is not accessed or shared without proper authorization.

​

Data Transfer Statement​

We do not transfer or share customer data with any external organizations under any circumstances, including with customer consent.

 

7. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to or deletion of your personal data.
     

  • Opt out of marketing communications.
     

  • Update or correct your contact information.
     

To exercise these rights, contact us at info@falpool.com or (407) 926-0201.

 

8. Florida Residents – Your Privacy Rights

Under the Florida Digital Bill of Rights (FDBR), residents of Florida have specific privacy rights, including:

  • The right to know what personal data we collect and how it is used.
     

  • The right to request deletion of personal data we have collected, subject to legal or contractual obligations.
     

  • The right to opt out of the sale of personal data (FalPool does not sell customer data).
     

  • The right to opt out of targeted advertising based on personal data.
     

  • The right to request correction of inaccurate personal data.
     

To exercise these rights, Florida residents can contact us at: info@falpool.com or by phone at (407) 926-0201.

 

9. Children’s Privacy

FalPool does not knowingly collect personal information from children under 13. If we become aware of such data, we will promptly delete it.

 

10. Retention of Information

We retain customer records only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Payment data stored through Stripe is subject to Stripe’s security and retention policies.

 

11. Updates to this Policy

We may update this Privacy Policy periodically. When changes are made, we will update the “Effective Date” above.

 

Contact Us: If you have any questions or concerns about this privacy policy or your data, please contact us at info@falpool.com or (407) 926-0201

bottom of page